Terms Of Services
Terms of Service — Impacify
Effective Date: June 18, 2025
Welcome to Impacify. Your trust matters to us, and we’re committed to protecting your personal information while providing you with the best digital, IT, and support services possible.
This Privacy Policy explains how we collect, use, and protect your data, and what rights you have when interacting with our services.
1. About Impacify
Impacify (“we,” “us,” or “our”) is a digital agency and support service provider offering:
Digital Marketing Services including SEO, social media marketing, PPC, email marketing, content creation, and branding
CSR (Customer Support Representative) Services including inbound/outbound calling, email/chat support, and virtual assistance
These services may be offered under monthly retainers, project-based contracts, or hourly rates depending on your package.
2. Acceptance of Terms
By accessing our site or entering into a service agreement with us, you confirm that you:
Are at least 18 years old or the legal age of majority in your jurisdiction
Have the authority to enter into a binding contract
Agree to comply with these Terms and all applicable laws
3. Services Overview
a) Digital Marketing Services
Our digital marketing services may include:
SEO optimization
Google Ads & Social Media Advertising
Content creation (blogs, web copy, visuals)
Website audits and analytics
Email marketing and funnel setup
Branding and strategy consultation
Each service is customized based on your business goals and agreed deliverables.
b) CSR / Call Center Services
Our customer service solutions include:
24/7 inbound & outbound call handling
Email and live chat support
Bilingual support (if applicable)
Ticket resolution and CRM logging
Appointment scheduling & lead follow-ups
We operate under defined hours and service-level agreements (SLAs) as mutually agreed.
4. Client Responsibilities
To ensure smooth delivery of services, clients must:
Provide accurate business information and access to necessary tools/platforms
Cooperate with feedback and approvals
Respect deadlines for deliverables and reviews
Refrain from engaging in unlawful or unethical requests
5. Payments & Billing
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ll fees are payable in advance unless otherwise agreed
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Late payments may result in service delays or suspension
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No refunds for completed milestones or hours unless stated in the agreement
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Recurring services are billed monthly unless canceled with written notice (minimum 14 days)
Payment methods include bank transfer and PayPal.
6. Confidentiality
Both parties agree to maintain the confidentiality of shared information, including:
Client business data, customer lists, strategies
Pricing, analytics, and login credentials
We do not sell, lease, or misuse any data provided by the client.
7. Intellectual Property
All content, creatives, and deliverables developed by Impacify under a paid agreement become the property of the client upon full payment.
Impacify retains the right to display completed work in its portfolio unless the client requests NDA or privacy restrictions.
8. Service Availability & Support
We strive to maintain a high level of service uptime and responsiveness. However, we cannot guarantee 100% uninterrupted access due to:
System maintenance
Third-party outages
Internet issues outside our control
Support hours and communication channels (email, call, chat) are outlined in your service agreement.
9. Termination of Services
We strive to maintain a high level of service uptime and responsiveness. However, we cannot guarantee 100% uninterrupted access due to:
System maintenance
Third-party outages
Internet issues outside our control
Support hours and communication channels (email, call, chat) are outlined in your service agreement.
10. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
We do not guarantee specific results (e.g., rankings, sales increase) but commit to industry best practices
Our liability is limited to the fees paid for the services in question
11. Third-Party Tools & Platforms
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
We do not guarantee specific results (e.g., rankings, sales increase) but commit to industry best practices
Our liability is limited to the fees paid for the services in question
12. Changes to Terms
We may use third-party platforms (Google, Meta, CRMs, etc.) to deliver services. You agree to their terms of service and acknowledge that we’re not responsible for changes or disruptions on those platforms.
13. Governing Law
These Terms are governed by the laws of and any disputes shall be resolved in that jurisdiction’s courts.
14. Contact Us
If you have any questions about this Privacy Policy or your data rights, feel free to reach out:
📧 Email: info@impacify.com
📞 Phone: 754-201-4775
🌐 Website: https://impacify.com
